FAQs
FAQs
Everything you need to know — answered simply.
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna (Pay in 3). All payments are in GBP (£) or EUR (€) depending on your location.
Yes — our site uses SSL encryption and PCI‑compliant payment partners. We never store your full card details.
Email us within 1 hour of placing your order. After that, it may already be in processing. If too late, you can return the item.
Yes — Eurozone customers see prices in EUR. Free shipping over €80. Standard shipping €4.50.
Standard 2–4 days, Express 1–2 days, Next day (order before 12pm). Add 1–3 days for processing.
Yes — worldwide. Standard 7–14 days, Express 3–7 days. Customs fees are buyer's responsibility.
You'll receive a tracking link by email once shipped. Allow 24h for updates.
UK: £70 | EU/€: €80. Standard shipping otherwise: £3.50 / €4.50.
International orders (including EU) may incur import duties. These are your responsibility — please check with your local customs office.
30 days from delivery. Items must be unworn with tags attached.
3–5 days inspection, then 5–7 days for refund to appear.
Regular sale items are returnable. "Final Sale" items cannot be returned.
Contact us within 48h with photos. Free return label and replacement or refund.
UK sizes 6–20. Detailed size guides on every product page. Size up if between sizes.
Cotton, linen, Tencel, organic cotton, recycled blends. Listed on each product page.
We photograph in natural light, but screens vary. Email us if you're unsure.